Privacy Policy
GDPR Privacy Policy
1. Introduction:
Back2Buzz respects your privacy and is committed to protecting your personal data. This GDPR Privacy Policy explains how we collect, use, store, and share your information when you visit our webshop: allianz.back2buzz.eu (the “Website”), place an order, or contact us.
We process your personal data in accordance with the General Data Protection Regulation (Regulation EU 2016/679).
2. What Personal Data We Collect:
We collect the following categories of personal data:
When you place an order:
Full name
Shipping and billing address
Email address
Phone number
Payment details (processed securely via third-party gateways)
Order history and product preferences
When you contact us or use live chat:
Name
Email address
Your message or inquiry
When you browse our website:
IP address
Browser type and version
Device information
Cookies and usage data (see Section 9)
3. Legal Basis for Processing Personal Data
We process your personal data on the following legal grounds:
Performance of a contract: To fulfill your orders, deliver products, and handle returns.
Legal obligation: To comply with tax and accounting regulations.
Legitimate interests: To improve our services, prevent fraud, and ensure website security.
Consent: For marketing communications and optional cookies.
4. How We Use Your Personal Data:
Your data may be used for the following purposes:
Processing and delivering orders
Customer service and support
Managing your account
Sending transactional and marketing emails (with consent)
Analyzing usage to improve our website and services
Complying with legal obligations
5. Who We Share Your Data With:
We may share your data with trusted third parties, including:
Payment processors: e.g., Stripe, PayPalShipping partners: e.g., DHL, DPD, or national post services
IT service providers: for hosting and maintenance
Marketing tools: (only with consent), such as email platforms like Mailchimp
All partners are GDPR-compliant and only process data as instructed by Back2Buzz.
6. Data Retention Period
We retain your personal data only as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Typically:
Customer data: retained for 6 years (tax compliance)
Marketing data: until consent is withdrawn
Chat messages/support tickets: for up to 2 years
7. Your GDPR Rights:
You have the following rights under the GDPR:
Right to access: Request a copy of your data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Ask us to delete your data (subject to legal limits)
Right to restrict processing: Temporarily limit how we use your data
Right to data portability: Transfer your data to another provider
Right to object: To processing based on legitimate interest or marketing
Right to withdraw consent: At any time, for marketing or optional processing
To exercise these rights, contact: ecommerce@back2buzz.eu
8. Data Security:
We implement robust security measures including:
HTTPS encryption
Regular software updates and security patches
Access controls and staff training
Secure servers hosted in the EU/EEA
We regularly audit our systems for potential vulnerabilities and attacks.
9. Cookies and Tracking:
We use cookies to:
Enhance site functionality and user experience
Collect analytics to improve performance
Enable essential features (like cart and login)
You can manage cookie preferences via our cookie consent banner or browser settings.
For more details, see our [Cookie Policy].
10. International Data Transfers:
If any data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
EU Standard Contractual Clauses
Transfers to countries with adequacy decisions
Binding corporate rules (if applicable)
11. Changes to This Policy:
We may update this GDPR Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review it regularly.
12. Contact Us:
If you have questions about this policy or your personal data:
Back2Buzz – Data Protection Officer
Email: ebusiness@back2buzz.be
Address: 10 Avenue Zenobe Gramme, B-1300 Wavre, BE
If you believe your data rights are not respected, you can log a complaint with the Data Protection Authority in your country.